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Refund & Return Policy

Last updated: 23-03-2026

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

  • Be in the same condition that you received it
  • Be unworn or unused
  • Have all original tags attached
  • Be in its original packaging
  • Be accompanied by a receipt or proof of purchase

We reserve the right to refuse returns that do not meet these conditions.

How to Start a Return

To initiate a return, please contact us at:
maverickcardclienti@gmail.com

Returns must be sent to:
Via Bernardo Tanucci 9, Naples, Italy

Important:

  • Returns must be authorized before being sent
  • Unauthorized returns will not be accepted

If your return is approved, we will provide:

  • Return instructions
  • A return shipping label

Return Shipping (Free Returns)

We offer free returns for eligible items.

  • If your return request is approved, you will receive a prepaid return shipping label at no cost
  • Returns sent without using our provided label may not be reimbursed
  • We are not responsible for items lost or damaged if returned without using our approved shipping method

Damages, Defects & Incorrect Items

Please inspect your order upon delivery.

If your item is:

  • Damaged
  • Defective
  • Incorrect

Contact us within 48 hours of delivery at maverickcardclienti@gmail.com with:

  • Photos of the issue
  • Your order details

We will assess the issue and offer a replacement, refund, or solution in accordance with applicable laws.

Non-Returnable Items

We do not accept returns for:

  • Perishable goods (food, flowers, plants)
  • Custom or personalized products
  • Personal care items (beauty products)
  • Hazardous materials, flammable liquids, or gases
  • Sale items
  • Gift cards

Exchanges

We do not offer direct exchanges.

To receive a different item:

  1. Return the original item
  2. Place a new order once the return is approved

European Union – Right of Withdrawal

If your order is delivered within the EU, you have the legal right to withdraw from your purchase within 14 days, without providing a reason.

Conditions:

  • The item must be returned in original condition
  • You must notify us within 14 days of delivery

Return shipping is free of charge under our policy.

United Kingdom – Consumer Rights

If your order is delivered in the United Kingdom:

  • You have the right to cancel your order within 14 days of receiving it
  • You then have 14 additional days to return the item

You are entitled to:

  • A full refund if the item is faulty, not as described, or unfit for purpose
  • Reimbursement of standard delivery costs (where required by law)

Return shipping is free of charge under our policy.

We reserve the right to deduct from the refund if the value of the goods is diminished due to handling beyond what is necessary.

Australia – Consumer Guarantees

If your order is delivered in Australia, your purchase is subject to the Australian Consumer Law (ACL).

Under the ACL:

  • You are entitled to a refund, replacement, or repair if goods are faulty or not as described
  • For major failures, you may choose a refund or replacement
  • For minor issues, we may provide a repair or replacement

Return shipping is free of charge for approved returns under our policy.

This policy does not exclude your statutory rights.

Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved:

  • Refunds are issued within 10 business days
  • The refund will be made to your original payment method

Please note:

  • Processing times may vary depending on your bank or card provider

If more than 15 business days have passed since approval, contact us at:
maverickcardclienti@gmail.com

Legal Disclaimer

This policy is provided in accordance with applicable consumer protection laws. Nothing in this policy limits or excludes your statutory rights under local law.